If you have a question about an existing order, please include your order number and the email address used at checkout when contacting us. Providing these details helps our team locate your purchase and review your request more efficiently.

For order-related assistance, you can reach us at service@solvearem.com .

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us so we can review the issue and determine an appropriate resolution.

To help us review your request, please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• A photograph of the shipping label and exterior packaging, if relevant.

After reviewing the information provided, our customer-support team will explain the available next steps based on the circumstances and applicable store policies.

Please contact our customer-support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, our team will provide the appropriate return destination and instructions.

For eligibility requirements, return conditions, and refund procedures, please review our Return & Refund Policy .

We aim to respond to customer inquiries within 1–2 business days. Requests requiring further investigation involving shipping carriers, payment providers, fulfillment partners, return facilities, or other relevant service providers may require additional review time.

To help us assist you efficiently, please provide complete and accurate information when submitting your inquiry. We appreciate your patience while our team reviews your request.

Our customer-support team is available daily to assist with questions about products, orders, shipping, returns, refunds, and other store-related matters.