Depending on how you interact with our store, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, telephone number where provided, billing address, and shipping address.
• Order and transaction information, including order numbers, products purchased, order value, shipping details, transaction status, returns, and refunds.
• Account information if you choose to create or use a customer account.
• Information you provide when contacting customer support, submitting feedback, or making a privacy request.
• Device and website-usage information, such as browser type, device type, IP address, cookie identifiers, and website interactions.
• Payment-related information required to authorize and process a transaction through Shopify and applicable payment providers.
• Preferences and marketing-related information where you choose to receive communications or where permitted by applicable law.

Personal information may be collected:

• Directly from you when you place an order, enter information at checkout, contact us, or otherwise interact with our store.
• Automatically through cookies, pixels, logs, and similar technologies when you use the website, subject to applicable settings and permissions.
• From Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in processing your transaction.
• From analytics, advertising, or marketing services where those services are enabled and permitted.
• From service providers or other parties when necessary to investigate an order issue, verify a transaction, or protect the store against fraud.

Personal information may be used to:

• Process, verify, fulfill, and deliver orders.
• Send order confirmations, shipping notices, and tracking information.
• Provide customer service and respond to questions about floral tools, display products, flower preservation, payments, and orders.
• Review returns, refunds, payment disputes, and other transaction-related requests.
• Detect, investigate, and help prevent fraud, misuse, unauthorized transactions, and security incidents.
• Maintain, troubleshoot, analyze, and improve our website, store operations, and customer shopping experience.
• Personalize content or provide marketing communications where permitted.
• Meet applicable legal, regulatory, accounting, tax, and recordkeeping obligations.
• Establish, exercise, or defend legal claims and protect our rights and business interests.

solvearem.com and services supporting our store may use cookies, pixels, logs, and similar technologies for website functionality, checkout, shopping-cart operation, user preferences, analytics, security, fraud prevention, and advertising where applicable.

Some technologies are necessary for essential website functions. Others may be used to understand website usage, measure marketing performance, or personalize content, subject to applicable consent requirements and privacy choices.

Your browser, device, and available privacy controls may allow you to restrict or remove certain cookies. Disabling technologies necessary for store operation may affect shopping-cart, account, checkout, or other website functionality.

Where available, you may also use the privacy or cookie controls presented by the store to manage eligible preferences.

Personal information may be disclosed to service providers where reasonably necessary to operate our store, complete transactions, or provide requested services, including:

• Shopify and other e-commerce technology providers.
• Payment processors, banks, and financial-service providers.
• Shipping carriers, warehouses, and fulfillment partners.
• Customer-service and communication providers.
• Analytics, hosting, website-security, and fraud-prevention providers.
• Advertising and marketing providers where those services are enabled and permitted.
• Professional advisers, insurers, auditors, or business service providers where reasonably necessary.
• Government, regulatory, or law-enforcement authorities where disclosure is required or permitted by law.

We may also disclose information in connection with a business reorganization, merger, financing, acquisition, sale, or transfer, subject to applicable legal requirements.

We do not sell personal information to third parties for money as part of our ordinary store operations. However, depending on the technologies enabled on our store and the applicable privacy laws, certain advertising-related disclosures may be treated as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.

These activities may involve certain website, device, browsing, or interaction information being made available to advertising or analytics providers for purposes permitted by applicable law.

Where applicable, eligible users may exercise available privacy choices through the store's privacy controls or by contacting us at service@solvearem.com .

The options available to you depend on your jurisdiction, the technologies in use, and applicable legal requirements.

Our online store uses Shopify's e-commerce infrastructure. Information necessary to operate the store, process transactions, and complete purchases may therefore be processed by Shopify and applicable service providers in accordance with their respective privacy practices and legal obligations.

Shopify may process information to provide checkout functionality, payment processing, fraud prevention, platform security, and other services supporting the operation of our store.

You can review Shopify's consumer privacy information and privacy practices through Shopify's Privacy Policy .

Personal information is retained for as long as reasonably necessary for transactions, order administration, customer support, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it is used, the sensitivity of the information, and applicable legal requirements.

When information is no longer reasonably necessary, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements, subject to lawful retention exceptions.

Depending on your state or country of residence and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain information.
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
• Withdraw consent where processing is based on consent.
• Appeal certain decisions concerning a privacy request where applicable.
• Exercise applicable rights without unlawful discrimination.

These rights are subject to applicable exceptions and limitations. We may need to verify your identity and request before taking action. Not every right is available in every jurisdiction.

To submit a privacy-related request, email service@solvearem.com with the subject line Privacy Request.

Please include:

• Your name and the email address associated with your order or inquiry, where applicable.
• A clear description of the privacy request you would like us to review.
• Relevant order or account details sufficient to help us locate the information, where applicable.

We may request additional information reasonably necessary to verify your identity or authority to make the request. Where permitted, an authorized agent may submit a request on your behalf.

If you choose to receive promotional emails, you may unsubscribe using the unsubscribe option included in those communications or by contacting us where appropriate.

Unsubscribing from promotional communications does not necessarily stop transactional messages relating to purchases, payments, shipments, returns, refunds, account security, or customer support matters.

Marketing communications are sent subject to applicable consent, opt-out, and other legal requirements.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

No method of online transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security in every circumstance.

Customers should protect their account credentials, use secure devices and networks where possible, and contact us promptly if they suspect unauthorized account activity or misuse of their information.

Our store is intended for general consumer shopping and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly provided personal information through our store, please contact us at service@solvearem.com so the matter can be reviewed.

Where required by applicable law, we will take appropriate steps to address the information concerned.

Because solvearem™ and its service providers may operate in different countries, personal information may be processed or stored in jurisdictions different from the location from which you access the website.

Where required, international processing or transfers will be handled subject to applicable legal requirements and appropriate safeguards.

The privacy protections applicable to information may vary between jurisdictions, subject to the safeguards and obligations that apply to the relevant processing.

Our website may contain links to third-party websites, platforms, payment services, or other external services. These services may collect or process information under their own privacy policies, notices, and terms.

We do not control the independent privacy practices of third-party websites or services. We encourage you to review the privacy information provided by a third party before submitting personal information to it.

Information shared with a third party as part of a transaction may be processed according to that provider's role, terms, and applicable legal obligations.

We may revise this Privacy Policy when our services, technologies, business practices, service providers, or applicable requirements change.

The current version will be posted on this page with an updated revision date. Where appropriate or required by law, we may provide additional notice of material changes.

We encourage you to review this page periodically to understand how personal information is handled when you use solvearem.com.