FAQ
solvearem™ · Help Center
Frequently Asked
Questions
Find helpful information about solvearem™ floral arrangement tools, indoor floral displays, flower preservation, orders, payment, shipping, tracking, returns, refunds, and customer support.
Care & Preservation
Products & Floral Care
Who operates solvearem™?
solvearem™ is operated by Hefei Huacheng Technology Co., Ltd., which manages the online store and customer support for purchases made through our website.
What does solvearem™ sell?
solvearem™ focuses on premium indoor floral living through three collections: Floral Arrangement Tools, Indoor Floral Display, and Flower Preservation.
Will every item look exactly like the photographs?
We aim to present products as accurately as possible. Actual colors and appearances may vary slightly due to lighting, display settings, materials, and individual product characteristics.
How should I care for fresh flowers?
Follow the care instructions provided with your flowers or floral-care products. For cut flowers, clean containers, fresh water, suitable stem trimming, and avoiding excessive heat can help support their appearance and longevity.
Are your floral tools suitable for beginners?
Our collection is intended to support floral styling at home. Check each product description for its intended use, features, dimensions, and any recommended handling instructions.
How can I preserve flowers from a special occasion?
The right preservation method depends on the flower type and the result you want. Review the instructions for each preservation product before use, as methods and suitability can vary.
Orders & Shipping
How long does order processing take?
Orders are generally processed after payment confirmation. Processing times may vary depending on product availability, order volume, holidays, and other operational factors.
How long does delivery take?
Delivery estimates depend on the destination, shipping method, fulfillment location, and carrier. Please review the shipping information provided at checkout and our Shipping Policy.
How much does shipping cost?
Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed. The final cost may depend on your destination and selected shipping method.
Where are orders shipped from?
Depending on product availability, inventory location, and fulfillment arrangements, orders may be shipped from our fulfillment facilities or designated logistics partners. The shipment origin may differ from our registered business address.
Will I receive tracking information?
Once your order has been dispatched and tracking information becomes available, shipment details will generally be sent to the email address provided during checkout.
What if my tracking information stops updating?
Carrier tracking updates can occasionally be delayed while a shipment is in transit. If the information remains unchanged for an extended period, contact service@solvearem.com with your order number so we can review the available details.
What if tracking says “Delivered” but I cannot find my package?
Check your mailbox, delivery area, building reception, household members, or other designated delivery locations. You may also contact the carrier for additional information. If the package remains missing, contact our support team for assistance.
Can I cancel or change an order?
Contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to help before fulfillment begins, but changes or cancellations cannot be guaranteed once processing or shipment has started.
Returns & Refunds
What is the return period?
Return eligibility and applicable deadlines are governed by our Return & Refund Policy. Please review the policy before submitting a return request, as conditions may vary by item.
How do I request a return?
Email service@solvearem.com with your order number, the item you wish to return, the reason for the request, and relevant photographs or videos where appropriate.
Where should I send my return?
Please do not automatically send merchandise to our registered business address. Contact customer support first. Once your return request is approved, we will provide the appropriate return destination and instructions.
Who pays for return shipping?
Responsibility for return shipping costs depends on the reason for the return and the terms of our Return & Refund Policy. Please contact us for confirmation before sending an item back.
How long does an approved refund take?
After an approved return has been received and inspected, eligible refunds are processed according to our refund policy. The time required for funds to appear in your account may also depend on your original payment method and provider.
What if my item arrives damaged or incorrect?
Contact us promptly at service@solvearem.com with your order number, a description of the issue, and relevant photographs. We will review the information and explain the appropriate next steps.
Still need help?
Contact solvearem™ customer support with your order number or a clear description of your question. We aim to respond within 1–2 business days. Customer support is available daily from 8:00 AM to 10:00 PM.
Business Information
| Brand Name | solvearem™ |
|---|---|
| Company Name | Hefei Huacheng Technology Co., Ltd. |
| Unified Social Credit Code | 91340102MAEF355F02 |
| Company Type | Limited Liability Company (Sole Proprietorship) |
| Representative | Wang Xuesong |
| Registered Business Address | Room 902, Tai'an Building, Fengyang East Road, Sanli Street Subdistrict, Yaohai District, Hefei, Anhui Province, China |
| Customer Support Email | service@solvearem.com |
| Customer Support Phone | +86 137 2548 0936 |
| Customer Support Hours | 8:00 AM – 10:00 PM Daily |