The payment methods currently available for your purchase are displayed during checkout. Available options may vary depending on your location, currency, device, order details, and the payment services enabled when your order is placed.

Please select one of the payment methods shown at checkout and follow the applicable instructions to complete your purchase. Your order is subject to successful payment authorization and confirmation.

If a payment option is unavailable, please select another method displayed at checkout or contact customer support for assistance.

Orders may be subject to transaction authorization, identity or payment verification, and fraud-prevention review before they are accepted or fulfilled.

A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold on your account. These decisions and authorization periods are controlled by the applicable financial institution or payment provider.

Please ensure that your billing details are accurate and follow any verification instructions presented by your payment provider.

Checkout is processed through Shopify together with the applicable payment providers using security measures designed to help protect transaction information.

Payment information is handled through the checkout platform and the relevant payment service providers involved in processing your transaction. The information collected and processed may depend on the payment method you select.

Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes where applicable, discounts, and your final order total.

Prices are displayed in the currency indicated on the store or during checkout. Please review the displayed currency before completing payment.

Check your selected products, quantities, shipping information, discounts, and final total carefully before submitting your order.

Your bank, card issuer, or payment provider may separately impose foreign-exchange, international transaction, currency-conversion, or other financial-institution fees.

Such charges are determined by the applicable financial institution or payment provider and are not set or controlled by solvearem™.

If you have questions about a fee appearing on your statement, please contact your bank or payment provider for clarification.

Valid promotional or discount codes should generally be entered before checkout is completed. Please confirm that the applicable discount is reflected in your order total before submitting payment.

Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, usage limits, availability, and other conditions stated with the applicable offer.

If a discount does not apply as expected, review its terms and the details entered at checkout before completing your purchase.

If a payment is declined, please verify your billing information and contact your bank or payment provider if necessary. You may also try another payment method available at checkout.

A pending amount may be a temporary authorization rather than a completed charge. The release of authorization holds depends on your bank or payment provider.

If you believe you were charged more than once for the same order, contact us at service@solvearem.com with your order number and relevant transaction details so we can review the issue.

After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

If you do not receive a confirmation email, please check your spam or junk folder and verify that the email address entered at checkout was correct.

If you still cannot locate your confirmation, contact customer support with the relevant order details so we can help you review your purchase.

If you believe a payment was charged incorrectly, your payment is still pending, or you have a question about checkout, please contact us at service@solvearem.com .

To help us review your inquiry, please include:

• Your order number, if available.
• The email address used at checkout.
• A clear description of the payment issue.
• Relevant transaction information that does not expose sensitive payment credentials.

Our customer-support team aims to respond within 1–2 business days. Additional investigation involving banks, payment providers, or other service providers may require more time.