After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

An order is not considered dispatched until it has been handed over to the applicable shipping carrier or fulfillment partner.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery therefore includes both order processing and carrier transit time.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier disruption, holidays, customs procedures where applicable, remote destinations, or other circumstances outside our reasonable control may affect delivery.

If a different delivery estimate is displayed for an eligible shipping method at checkout, please review that information before placing your order.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination, order details, and available delivery service.

You will have an opportunity to review the applicable shipping cost and order total before submitting payment.

Any shipping promotion or free-shipping offer is subject to the eligibility requirements and conditions presented with that offer.

Additional charges imposed by a carrier or government authority, where applicable, may be handled separately as described in Section 12.

Depending on inventory availability, product location, packaging requirements, and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Hefei Huacheng Technology Co., Ltd.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

Separate shipments may arrive at different times. If multiple tracking numbers are issued, please use each tracking reference to follow the corresponding parcel.

Once an order has been dispatched and tracking information becomes available, a shipping confirmation containing the available tracking details will normally be sent to the email address entered during checkout.

The carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary depending on the product, fulfillment location, destination, and available shipping service.

Please check your inbox, spam folder, and junk folder if you cannot locate your shipping confirmation. If tracking details remain unavailable, contact us at service@solvearem.com .

Please review your name, delivery address, apartment or unit number, postal code, and contact information carefully before submitting your order.

If you discover an error after ordering, contact service@solvearem.com as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but a change cannot be guaranteed after processing or shipment preparation has started.

Once a parcel has been dispatched, an address correction or redirection may depend on the carrier's available services and applicable restrictions.

Reasonable reshipping costs may apply when an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

Availability for P.O. boxes, APO/FPO addresses, and United States territories depends on the product, destination, and carriers available at the time of purchase.

If an address is supported, the available shipping option will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address through the currently available services.

Please ensure that your address includes all required delivery details and any applicable unit, box, or military address information.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number. We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

Tracking delays do not necessarily mean that a parcel has been lost. Additional information may become available after the carrier completes its next scan or investigation.

If a package appears to have been lost in transit, please contact customer support with your order number and available tracking information.

We will review the available tracking records and shipment circumstances and, where appropriate, work with the carrier or fulfillment provider to investigate the matter.

After the available information and shipment circumstances have been reviewed, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed and the applicable circumstances support that resolution.

Please contact us before independently arranging a replacement shipment or other remedy for the same order.

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery claim. If the package still cannot be located, contact us with your order number so the circumstances can be reviewed.

Please provide any relevant delivery notices, tracking details, or other information that may help us investigate the issue.

Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from its product description.

Because solvearem™ offers floral arrangement tools, indoor floral display products, and flower preservation essentials, product materials, finishes, dimensions, and protective packaging may vary by item.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the item and the reported issue, where appropriate.
• A photograph of the exterior packaging and shipping label, where available.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution without requiring you to bear additional costs caused by that error.

solvearem™ primarily serves customers in the United States. Where delivery to another destination is available, applicable shipping options and charges will be displayed during checkout.

An international destination may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout or the applicable shipping terms clearly state that these costs are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient's responsibility, subject to applicable law.

Customs clearance procedures and local requirements may affect delivery time. We cannot guarantee the processing time of an independent customs authority.

Please review the available shipping information and any applicable import requirements before placing an order for an international destination.